Effective date: September 17, 2026
Provider: Mindarora LLP, No 03, Hesaraghatta Main Road, Mallasandra, T.Dasarahalli, Bangalore - 560057.
Contact: support@globesword.com
1. Overview
Globesword is offered as a paid subscription service for Shopify email order processing and Draft Order automation. By subscribing, paying an invoice, entering payment details, or continuing to use a paid plan, you agree to this Payments and Refund Policy in addition to our Terms of Service.
2. Payment processor
We use Dodo Payments as our payment processor. Payment information, billing details, invoices, tax handling, payment authentication, and transaction processing may be handled by Dodo Payments according to its own terms, privacy policy, security practices, and payment network rules.
3. Subscription plans
Globesword may offer monthly and annual subscription plans. Plan limits, included order volume, support level, pricing, and features are described on the pricing page, checkout page, invoice, order form, or agreement presented at the time of purchase.
4. Monthly subscriptions
Monthly subscriptions are billed in advance for each monthly billing period. If you cancel a monthly subscription, the cancellation takes effect at the end of the current paid monthly billing period. You may continue using the paid service until that period ends, subject to plan limits and these policies.
Monthly subscription fees already paid for the current billing month are not prorated merely because you cancel before the end of that month, unless required by applicable law or expressly agreed in writing.
5. Annual subscriptions
Annual subscriptions are billed in advance for the annual term. Annual pricing may include a discount, such as one month free compared with monthly billing. Because annual plans are discounted and reserved for the full annual term, annual payments are non-refundable once paid, unless required by applicable law or expressly agreed in writing by Globesword.
If you cancel an annual subscription, your cancellation stops renewal at the end of the paid annual term. You may continue using the paid service until the annual term ends, subject to plan limits and these policies.
6. Refund policy
- Monthly cancellations remain active until the end of the current monthly billing period.
- Monthly fees are generally not prorated or refunded for partial-month use.
- Annual payments are non-refundable.
- Discounts, promotions, credits, coupons, or free-month benefits have no cash value and are not refundable.
- Refunds, where legally required or expressly approved by Globesword, may be processed back through the original payment method via Dodo Payments.
7. Renewals and cancellation timing
Subscriptions may renew automatically unless cancelled before the renewal date. You are responsible for cancelling before renewal if you do not want the subscription to continue. Cancellation requests received after renewal may apply to the next billing period or next annual term, depending on your plan.
8. Failed payments
If a payment fails, is disputed, reversed, or cannot be collected, Globesword or Dodo Payments may retry the payment, request updated billing information, restrict access, suspend service, or terminate the subscription. You remain responsible for unpaid amounts, taxes, chargebacks, and applicable fees.
9. Taxes and billing information
Prices may exclude taxes, duties, levies, bank charges, foreign exchange fees, or payment processing charges unless stated otherwise. You are responsible for providing accurate billing, tax, company, and payment information and for paying applicable taxes or charges associated with your subscription.
10. Plan changes
If you upgrade, downgrade, or change billing frequency, the effective date, credit treatment, limits, and charges may be shown at checkout or confirmed by Globesword. Some plan changes may take effect immediately, while others may apply at the next renewal.
11. Service availability after cancellation
After cancellation becomes effective, paid features may stop, Shopify or inbox processing may be disabled, and access to paid workflows may be restricted. You should export or preserve any business records you need before the end of your access period.
12. Disputes and billing questions
If you believe a charge is incorrect, contact support@globesword.com promptly with your account email, company name, invoice or transaction reference, and a description of the issue. We may request additional verification before discussing billing details.
13. Changes to this policy
We may update this Payments and Refund Policy from time to time. Updates will be posted on this page. Continued use of Globesword after an update means you accept the revised policy for future charges and renewals.