Effective date: September 1, 2026
Provider: Mindarora LLP, No 03, Hesaraghatta Main Road, Mallasandra, T.Dasarahalli, Bangalore - 560057.
Contact: support@globesword.com
1. Agreement
By accessing or using Globesword, requesting a demo, connecting an integration, creating an account, or entering into an order form, proposal, invoice, or statement of work, you agree to these Terms. If you use Globesword on behalf of a company, you represent that you have authority to bind that company.
2. Service description
Globesword is an AI ticketing system for deep cleaning, restoration, facility services, and related operations. The service may classify incoming requests, detect urgency, create summaries, identify missing information, recommend routing, draft responses, trigger automated emails, and synchronize approved data with Microsoft Outlook, HubSpot CRM, Zoho CRM, and other configured systems.
3. Third-party services
Globesword may rely on third-party services, including Vercel for hosting and deployment, Supabase for database and backend services, Clerk for authentication and user management, Zoho for CRM workflows, HubSpot for CRM workflows, Microsoft Outlook for email intake and notifications, and LLM providers for AI processing. Third-party services are governed by their own terms, privacy policies, availability, rate limits, permissions, security practices, and API behavior.
4. Customer account and access
- You are responsible for accurate account, billing, administrative, and workspace information.
- You must protect login credentials, API keys, integration tokens, mailbox access, CRM permissions, and administrator accounts.
- You are responsible for activity under your account and by users you invite to your workspace.
- You must notify us promptly about suspected unauthorized access, exposed credentials, or security incidents involving your account.
5. Customer data
You retain ownership of data, messages, attachments, CRM records, ticket content, workflow rules, recipient lists, and other materials submitted to Globesword. You grant us the rights needed to host, process, transmit, display, secure, troubleshoot, and operate the service for you and your authorized users.
6. AI outputs and LLM processing
AI-generated classifications, summaries, drafts, recommendations, extracted fields, and automation decisions may be incomplete, delayed, or inaccurate. Globesword may send relevant ticket content, prompts, workflow instructions, and context to LLM providers to operate AI features. You are responsible for reviewing, testing, and supervising AI workflows before production use, especially for urgent, hazardous, insurance-related, legal, safety-critical, or customer-sensitive situations.
7. Autopilot, Copilot, and blocked modes
Globesword may support multiple automation modes. Autopilot can send or route messages automatically when enabled by you. Copilot can draft actions for human approval. Blocked mode can require human review. You are responsible for selecting the appropriate mode for each category, maintaining recipient lists, confirming routing rules, and ensuring automation aligns with your business policies.
8. Integrations and permissions
You authorize Globesword to access and process integration data according to your configuration. This may include Microsoft Outlook emails, HubSpot CRM contacts, companies, deals, and tasks, Zoho CRM leads, accounts, modules, workflows, and tasks, and other customer-authorized records. We are not responsible for failures caused by third-party outages, API changes, revoked permissions, rate limits, incorrect credentials, integration misconfiguration, or customer-side policy changes.
9. Acceptable use
- Do not use Globesword for unlawful, deceptive, abusive, harmful, infringing, or discriminatory activity.
- Do not submit data you do not have rights or lawful authority to process.
- Do not bypass security controls, access other customers' data, probe systems, scrape the service, or disrupt availability.
- Do not use Globesword to send spam, phishing, malware, unauthorized marketing, or illegal automated communications.
- Do not rely on Globesword as the sole decision-maker for emergency, safety-critical, medical, legal, regulatory, or insurance coverage determinations.
10. Fees and custom pricing
Globesword uses custom pricing based on scope, ticket volume, channels, integrations, implementation effort, support level, automation complexity, and workflow requirements. Fees, payment terms, taxes, renewal terms, usage limits, and support commitments may be set out in an order form, proposal, invoice, or separate agreement.
11. Implementation and support
Implementation may require customer cooperation, including access to inboxes, CRMs, forms, service categories, escalation rules, historical tickets, sample messages, and stakeholder feedback. Timelines depend on timely customer inputs, integration availability, third-party approvals, and scope. Support requests can be sent to support@globesword.com.
12. Security and compliance
We maintain reasonable safeguards for the service. You are responsible for configuring access controls, limiting user permissions, reviewing AI outputs, maintaining lawful notices, selecting appropriate automation modes, and meeting industry-specific obligations that apply to your business. Globesword does not replace your legal, safety, operational, or insurance judgment.
13. Confidentiality
Each party may receive confidential business, technical, customer, workflow, pricing, or operational information. The receiving party must use reasonable care to protect confidential information and use it only for purposes related to the service, support, implementation, security, or applicable agreement.
14. Intellectual property
Globesword, including its software, designs, workflows, documentation, models, interfaces, service improvements, and brand assets, remains owned by Mindarora LLP or its licensors. You may not copy, resell, reverse engineer, modify, or create competing services from Globesword except where law expressly permits.
15. Beta features
Some features may be released as beta, preview, pilot, or experimental capabilities. These features may change, be limited, produce unexpected behavior, or be discontinued, and may not be covered by the same commitments as generally available features.
16. Suspension and termination
We may suspend or terminate access if you violate these Terms, create security or legal risk, fail to pay applicable fees, misuse the service, exceed agreed limits, or if continued access could harm Globesword, customers, users, third-party providers, or the public. You may stop using the service according to the applicable order form or agreement.
17. Disclaimers
Globesword is provided on an as-is and as-available basis except as expressly stated in a separate written agreement. We do not guarantee that AI outputs will be error-free, that every urgent request will be detected perfectly, that automated emails will always reach recipients, or that third-party integrations will be uninterrupted.
18. Limitation of liability
To the maximum extent permitted by law, Globesword and Mindarora LLP will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, business interruption, loss of data, missed tickets, delayed responses, third-party outages, or integration failures. Any aggregate liability will be limited as set out in the applicable agreement, order form, invoice, or governing law.
19. Changes to the Terms
We may update these Terms from time to time. Updates will be posted on this page. Continued use of Globesword after changes become effective means you accept the updated Terms.
20. Contact
Questions about these Terms, custom pricing, support, security, or enterprise agreements can be sent to support@globesword.com.